Frequently Asked Questions
Below you can find our handy FAQ section. If you don’t find what you’re looking for go ahead and contact us, our customer support team would be happy to help you.
Your unlimited subscription will automatically renew every period, with the minimum commitment being one month. You can cancel anytime after the first month.
If you haven’t used your account to download templates after subscribing, you are exempt from the minimum commitment and can cancel your subscription anytime.
You will continue to have access to your downloads after you cancel a subscription.
However, we recommend storing your downloads locally before cancellation.
Can I use the same coupon more than once?
Coupons are single use only. If you’ve already used a coupon on your account, you won’t be able to redeem the same coupon again. You can continue with your subscription without a coupon or stay tuned to our newsletters for any new offers.
I can’t redeem my coupon!
Coupons are single use only, please make sure you haven’t used this coupon already on your account.
Mockups and design templates are available in PNG format.
Social media posts comply with the format required by each platform and are also in PNG (Instagram, Facebook, Pinterest, YouTube, etc.)
Videos are in MP4 format.
Logos are PNG files.